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Our aim is to provide our customers with amazing offers and products and we hope that you are happy with your purchases and enjoyed using our website. If you have any comments either good or bad about our products or services, we would be happy to hear from you at [email protected]
We also have other documents containing important information which applies to your use of our website:
- Cookie Statement which gives details of the cookies that we use on our website, how they work and what information they collect.
- Online Terms and Conditions which are the terms which apply when you buy any products from us.
Who are we?
We are Online Pound Store, a business owned by B&J Supplies, 20-22 Mary Street Manchester M3 1DZ. Our VAT number is 305679741.
License to Sell Medical Products
We are registered with Medicines & Healthcare Products Regulatory Agency and our MHRA Company number: C16439.
B & J SUPPLIES is registered to sell medicines from their website: www.onlinepoundstore.co.uk
Changes to these terms
We may change these terms at any time and the most up to date version will be available on our website.
Changes to our website
We will update our website and its content from time to time. We do not always tell users before doing so.
Whilst we do our best to make sure that information on our website is accurate, but we cannot guarantee that the website or its content will be free from mistakes.
Your Access to our website
Access to our website is available to all visitors, but its use is governed by the laws of England and Wales only and so if you are visiting our website from another country please bear this in mind. We give users the option to set up an account with us to make purchasing from our website quicker and easier. You do not have to set up an account to make a purchase.
Due to the nature of technology and the internet, we cannot promise that our website or any content on it will always be available or be uninterrupted. We are not obliged to fix or support our website.
Your access to our website is permitted on a temporary basis and we may, withdraw all or any part of our website without telling you first. We will not be liable to you if our website is unavailable at any time.
You are responsible for your own internet access and making sure that any person who accesses our website through your internet connection complies with these terms.
Who owns the content on our website?
We own (or licence) the copyright and other rights in our website and in the material which we published on it. All such rights are reserved.
You must not use any part of the content on our website for commercial purposes without our written permission.
Accuracy of website content
The content on our website is provided for general information purposes only. It is not intended to be advice on which you should rely. You must obtain your own advice before taking (or not taking) any action on the basis of information you read on our website.
Although we make reasonable efforts to update the information on our website, we make no guarantee (whether expressed or implied) that the content on our website is accurate or up-to-date.
We do not exclude any liability that English Law does not permitted us to exclude.
Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether expressed or implied.
We will not be liable to any user for any loss or damage if you are unable to use our website or if you rely on any content displayed on our website.
We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment or programs due to your use of our website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our website. We will not be liable for any loss or damage that may arise if you use them.
Whilst we take reasonable steps to ensure that our website is reliable and provides a fast service, we do not guarantee that our website will free from bugs or viruses. You are responsible for using your own virus protection software.
You must not misuse our website by knowingly introducing any material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. To do so could be a criminal offence under the Computer Misuse Act 1990 and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities to help identify you.
Linking to our website
You may link to our home page if you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement from us.
We may remove any links to our website that we do not consider to be suitable for any reason.
Links to other websites
If we provide links to other websites these links are for information only. We have no control over the contents of those websites or resources.
Stop using our website
Things change, we may have to go our separate ways and immediately end our agreement and your use of our website. If at any time you do not feel that you can agree to our terms or you are not happy with our website, you must stop using it.
We may also end your use of our website and terminate your account if you fail to or comply with our terms, or to breach any law or regulation. If we do end your use of our website, we will tell you and you must immediately stop using it. We will not offer you compensation for any losses at the time we end your use of the website.
Alternative products policy
Please note, in the event of a product ordered being out of stock, a closely matching alternative product will be provided for the same cost. If no alternative can be found or in the event a lesser-value alternative is provided, you will be issued a credit in the form of refund or discount voucher code for the equivalent amount to be used on your next order.
What law applies?
Online pound store – Online Purchase Terms and Conditions
1.1 What these terms cover
These are our terms and conditions and they apply when you buy products from us.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Who are we?
2.1 Who are we?
We are Online Pound Store, a business owned by B&J Supplies, 20-22 Mary Street Manchester M3 1DZ .Our VAT number is 305679741.
2.2 How to contact us
You can contact us by emailing our customer service team at [email protected]
Our Contract with you
3.1 Offers on our Website
Whilst we take care to ensure that our prices and advertising are correct, our goods sell very quickly and we may change the type, availability or price of goods at short notice. All goods on our website are advertised as an “invitation to treat”. This means that it is not a contractual offer and we may change our prices or the products we sell up to the point where we accept your order.
3.2 Accepting your Order
Our acceptance of your order will take place when we email you and confirm that your goods are available at the stated price. At this point a contract will come into existence between you and us.
3.3 If we cannot accept your order
If we are unable to accept your order, we will inform you of this by email and will not charge you for the product or will provide a refund if we have already charged you. This might be because:
- the product is out of stock,
- we have unexpected limits on our resources which we could not reasonably plan
- we have identified an error in the price or description of the product
- we are unable to meet a delivery deadline you have specified.
3.4 Your order number.
We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.5 User Accounts
You can set up an account with us so that you can purchase from our website without having to input your details every time. You do not need to set up an account to purchase products from us and can check out an order as a guest.
4.1 Products may vary slightly from their pictures.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary.
The packaging of the product may vary from that shown in images on our website.
5.1 Where do we deliver to
We deliver to all areas of the UK.
R.O.W postage possible but price may vary.
5.2 How much will it cost to ship my order
There are a range of delivery options available to you:
UK Mainland Costs*
Standard delivery is £4.95.
If you order over 15kg of items, we have the right to increase postal charges if deemed necessary
Excluding some post codes
5.3 How long will it take for my order to arrive?
Depending on your preferred delivery selection, your order can take between 2 and 10 working days for UK mainland and non-Highland deliveries.
Delivery to certain areas including Aberdeen, the Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland may take longer than our standard delivery times stated above.
5.4 How will I know when my order is on its way?
Once your order has been shipped we will send you a confirmation email with the courier details and a tracking number so that you can keep up to date on its progress.
5.5 Can I have my order shipped to a different address?
Your billing address must match the information on your credit or debit card but you can request that your items are delivered to your workplace or other address.
5.6 Will I have to sign for my delivery?
All our orders require a signature at the time of delivery unless you have selected a safe place.
5.7 If you are not at home when the product is delivered
If no one is available at your address to take delivery, we will try twice to deliver on another working day.
5.8 If you do not re-arrange delivery
If you do not collect the products from the shipping company as arranged or if, after a failed delivery to you, you do not re-arrange delivery. Please contact us. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and may deduct our costs for the failed delivery from any refund due to you.
5.9 Delays outside our control
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Your right to end the contract
6.1 Ending your contract with us.
Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it.
6.2 If there is a problem with the goods
If you have any questions or complaints about a product please contact us at [email protected]
If your product is faulty then we will offer you a refund in accordance with your legal rights. We may ask you to return the faulty product and we will pay for the cost of postage. If you have purchased an electrical product which is covered by a manufacturer’s warranty we ask that you contact the manufacturer directly.
6.3 If you have just changed your mind about the product
If you have received your goods and decide that you don’t want them you must inform us in writing at [email protected] within 14 days and we will arrange a return authorisation for you. The cancellation period starts on the day after the day on which you receive your goods. We recommend that you retain the original packaging and return it back to us in this. We also recommend that you obtain proof of posting. You will be responsible for covering the cost of returning the goods.
6.4 When you don’t have the right to change your mind
You do not have a right to change your mind in respect of:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
- any products which become mixed inseparably with other items after their delivery.
Price and Payment
7.1 Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
7.2 When you must pay and how you must pay
We accept payment with by credit or debit card or Paypal. All goods must be paid for before we dispatch them.
Our prices include VAT.
How do we use your personal information?
What are we liable for?
9.1 Excluding Liability
We do not exclude any liability that English Law does not permitted us to exclude. Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply whether expressed or implied.
9.2 Our Liability
Our total liability to you in respect of all losses arising under or in connection with these terms shall in no circumstances exceed the price you have paid to us for the goods.
Can we change these terms?
We may amend these terms, if the law changes or if we change how we work.
Other important issues
11.1 Rights of Third Parties
Parties other than the onlinepoundstore.co.uk, provide services, or sell product lines on this website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. The onlinepoundstore.co.uk does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.
11.2 What law applies?
These Terms are governed by English law. This means that any dispute or claim arising out of it will be governed by English law and the courts in England and Wales will have exclusive jurisdiction over it.
Website Acceptable Use Policy
At onlinepoundstore.co.uk we aim to offer customers amazing offers and customer service. You may use our website and the content within it for your own lawful purposes only. You may not reproduce any part of our websites or its content unless permitted by these terms and conditions.