Welcome to the Online Pound Store - Marketplace. We want you to enjoy ordering online from the comfort of your own home. Your parcel being delivered directly to your front door with our built in tracking service.

What is the purpose of a Privacy Policy?

Our website provides visitors with access to our online deals.  In order for us to provide you with our website and services we may need to collect personal information about you.

We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:

  • What personal information we collect about you when you use the Website
  • How we use your personal information
  • Who we may share your personal information with
  • Any transfer of personal information outside of the EEA
  • How long we keep your personal information
  • What we do to protect your personal information
  • What choices you have in relation to your personal information

This website is owned and operated by B&J Supplies
20 – 22 Mary Street Manchester M3 1DZ

We are a company registered in England and Wales. Should you have any comments or queries about this website please contact [email protected]
We last updated this Privacy Statement on February 22, 2023.
Personal Information we collect about you

What information we collect about you

We may collect the following information about you:

  • your name and address
  • your contact details including email address and telephone number
  • the products and services that you are interested in
  • whether you pay by debit/credit card, Klarna or paypal (but no financial details)
  • Your order history
  • whether you have put items in your basket and not checked out
  • whether you have entered any of our competitions

We collect information about you in two different categories:

  • Identifiable information – this is information that allows us to identify you such as name and email address, telephone number etc
  • Anonymous information – we may collect information that does not personally identify you but categories you into a group or sector (e.g. age, marital status, lifestyle) and we can use this information to tailor our products and services more accurately.

Personal Information you give us

We may collect personal information about you when you:

  • Sign up for our daily emails or SMS and other offers
  • Sign up for a user account on our website
  • Purchase products from us
  • Contact us via email or by telephone for any other reason
  • Enter one of our competitions

Personal Information we collect automatically

When you visit our website or use our services, we may collect certain information automatically such as:

  • IP addresses (the name your computer uses to identify itself to us)
  • how you found our website
  • dates and times that you visited our website
  • which pages you visited and whether you put any items in your basket
  • what products and services interest you

If you want to know more about how we use cookies, you can find more information here  https://www.onlinepoundstore.co.uk/cookies-policy

Personal Information we collect from other sources

We work with a number of other organisations such as payment processing companies, credit reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.

How we use your Personal Information

To provide our website, process your request for information or your booking, we may use your information in the following ways:

  • to send out our daily email or SMS and other marketing information (where you have agreed)
  • to provide you with the information, products and services that you have asked us for
  • process your orders
    • to fulfil any contracts, you have entered into with us
    • analyse and tailor the products that we offer to you to your needs and interests
    • comply with our legal obligations or as otherwise required by law or regulation
    • prevent and detect fraud
      • to tell you about changes to our services or website
      • to help us develop our website to make it better for all users
      • anonymised data may be used in order for us to tailor our products to the likes and dislikes of our users
      • to get your feedback on our website and services
      • to administer our website (such as troubleshooting, data analysis, research)
      • to keep our website safe and secure

Our legal basis for using your information

The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.

1.) Where you have consented to us using your personal information
When you submit information to us on our website, we will process that information in order to comply with your request for further information.

2.) Where we need to perform the contract we have entered into with you
Examples of how we may use your information in order to comply with a contract that we have entered into with you:

  • to provide the goods you have requested
  • to administer and provide the website (such as troubleshooting, data analysis & research)
  • to tell you about changes to our website or our services
  • to help us (or our software developers) improve the website

3.) Where it is necessary for our legitimate interests
We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).

We have put safeguards into place to ensure that your personal information is protected and that your fundamental rights and freedoms are not overridden.

4.) Where we need to comply with a legal obligation

Examples of how we may use your information to fulfil a legal obligation

Keeping records for tax purposes

Our Marketing
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.

Depending on what contact information you have given to us, we may contact you by email, SMS or post.  We will only do this where you have consented to receiving such information from us.

You can opt out of such marketing at any time and If you wish to do so, please email us at [email protected]

Mobile Terms of Service

The Online Pound Store mobile message service (the “Service”) is operated by Online Pound Store (“Online Pound Store”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Online Pound Store’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Online Pound Store through your wireless provider to the mobile number you provided, even if your mobile number is registered on any Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Online Pound Store. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to OnlinePound or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Online Pound Store mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Sharing your Personal Information

Other third parties
We may share your information with certain other third parties including:

  • Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
  • Our website providers who need to see your information in order to keep our website up and running
  • Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users
  • Our Affiliates to dispatch and process orders.

Legal Requirements and Law Enforcement
We may also disclose your personal information to third parties:

  • If we sell our business in which case the personal information that we hold will be part of the transferred assets
  • If we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction

Third Party Privacy Policies
Our site may contain links to websites owned by other organisations.  If you follow a link to another website, these websites they will have their own privacy policy.  We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

Where we store your Personal Information

Storage of Personal Information
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.

All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

Retention of information
We only hold your personal information for as long as necessary for the purposes for which we collected your information.

We have a retention policy which lays down timescales for the retention of information. Customer retention periods can be found below:

Type of Documents Description of Document Retention Period
Marketing Database Name and contact details of people expressing interest in our goods or services. Up to 12 months from last contact
Order Database Name and contact details of all customers including emails, addresses and payment information One year after last order.

Emails
If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.

Your rights

Access to information
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact us at [email protected] or write to us at the address above

Changing or deleting your information
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information.  You can also ask us to restrict the information that we process about you.

You can request that we change, amend, delete your information or restrict our processing by emailing us at [email protected].

Right to prevent Automated decision making
You have a right to ask us to stop any automated decision-making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at [email protected].

Transferring Personal Information
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at [email protected] with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.

Complaints

If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by our CTO who will do their best to try and resolve the issue.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow
Cheshire, SK9 5AF

Changes to our Privacy Policy

We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up-to-date information.

How to Contact us

We welcome questions, comments and requests regarding this Privacy Policy which can be sent to [email protected].

Subscribe today to our newsletter for exclusive updates & offers. For more information see our Privacy Policy

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