Welcome to the Online Pound Store - Marketplace. We want you to enjoy ordering online from the comfort of your own home. Your parcel being delivered directly to your front door with our built in tracking service.

Frequently Asked Questions

Our warehouse & office opening hours are Monday-Friday 9am- 5pm. Orders placed out of hours will be sent for picking the next working day.

We accept most debit & credit cards INCLUDING American Express, as well as PayPal payments, Klarna & Clearpay

Disclosure: Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Please submit your enquiry, in as much detail as possible to our Customer service team using the contact form here. A Customer service representative should get back to you via email within 1 working day.

Bulk purchases are subject to stock availability, so please contact us here with as much information as possible, and one of our Customer service representatives should get back to you within 1 working day.

Here at the Online Pound Store, we aim to keep prices as affordable as possible for our customers, so we are unable to offer any further discounts.

Should you have an issue with the service provided, or issues with the products delivered, please do not hesitate to use the contact form here to get in touch. One of our Customer service representatives will aim to respond within 1 working day.

You can also find more information on Returns & Refund policies in this section here.

We love to hear when we get it right. Please submit your reviews online to Feefo or Trustpilot.

We are an online based retailer only and sadly do not have the facility to allow customers to collect their orders in person.

Once an order has been processed by us, we will send an email with the tracking information.

If for any reason you don’t receive this, please use the contact form, and let us know.

You can find more information regarding shipping and delivery here.

This means your order has been dispatched from the warehouse and you should receive your tracking information via email shortly.

Whilst we aim to show the current packaging for all products, due to the high turnover of stock, we cannot guarantee that the packaging will be exactly as shown.

When purchasing the item, if you leave your requested type as an order note, we will do our best to fulfil this, however it cannot be guaranteed.

I can’t find an answer to my question?

Please send us your queries, feedback, ideas, complaints, or suggestions using the contact form here.

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