Welcome to the Online Pound Store - Marketplace. We want you to enjoy ordering online from the comfort of your own home. Your parcel being delivered directly to your front door with our built in tracking service.

Frequently Asked Questions

Noonly online. We ship All Orders out of one hub.

The opening times of the Online Pound Store is 24 hour to purchase, our offices are open Monday – Friday 9am – 5:00pm.

Subject to availability, online pound store may be able to reserve specific products for you.

Please submit your enquiry, in as much detail as possible to our Customer Relations Team by emailing [email protected] You should expect to receive a response from our Customer Relations Team within 1 working days of submitting your request.

Generally, Online Pound Store does not promote bulk purchases in store. We would recommend that you speak directly to one of the managersfrom which you wish to make the purchase as all sales are at the discretion of our managers. Our office telephone numberis 0161-817-5113

To enable us to offer such amazing value to our customers, Online Pound Store operates on a very small profit margin. Therefore we are unable to offer further discounts on any purchase, regardless of the transaction value.

Any such complaint should be discussed with a Customer Service Representative. If the complaint cannot be resolved by a Customer Service Representativethis will be forwarded to a manager who may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office. In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.

Please discuss your concerns ask directly for a Customer Service Representativewho will do everything possible to help deal with your issue.

We hope that our colleagues in customer service department were able to help. If you think that the matter has not been resolved please send written details of the incident with the heading “Notification of Incident”, together with any photos, to us by emailing us, with the subject heading “Notification of Incident” to [email protected]

Online Pound Store 20-22 Mary Street Manchester M3 1DZ

T: 0161-817-5113
E: [email protected]

We would love to hear when we get it right. Please submit your comments online to our Customer Relations Team by clicking on the following link: [email protected] and we will be pleased to share your comments with the customers

What are your Return / Refund Policies?

from this range, you can return it within 28 days of purchase in order to receive an exchange or full refund.

This policy is offered in addition to your statutory rights.

We offer and exchange or refund within 28 days of purchase only.

Allergen & Nutrition Information

If you do have any questions about allergens or the ingredients of any of our food and drink products, please contact online pound store customer service team

We use for standard shipping (£4.95) MyHermes which takes 2-5 working days. For 48 hour delivery we use UPS (£7.95) which takes 1-2 working days.

One an order has been processed by us we will send you an email with tracking information, if you do now receive this please contact us on 0161 817 5113, or email [email protected]

I can’t find an answer to my question

Please send us your queries, feedback, ideas, complaints or suggestions using the methods below.

Customer Services Team

Tel: 0161-817-5113
Monday – Friday, 9am – 5:00pm GMT
Closed Saturday, Sunday & Bank Holidays

Alternatively, contact us online at www.onlinepoundstore.co.uk/contact

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