Welcome to the Online Pound Store - Marketplace. We want you to enjoy ordering online from the comfort of your own home. Your parcel being delivered directly to your front door with our built in tracking service.

Frequently Asked Questions

Our office opening hours are Monday- Friday  9am- 5.00pm.
You can place orders 24 hours a day on our website or app.

We accept most debit & credit cards INCLUDING American Express, as well as PayPal payments. Additionally, we also have an order now – pay later scheme in partnership with Klarna.

Subject to availability, Online Pound Store may be able to reserve specific products for you.

Please submit your enquiry, in as much detail as possible to our Customer Relations Team by emailing [email protected] You should expect to receive a response from our Customer Relations Team within 1 working days of submitting your request.

Generally, we don’t promote bulk purchases, However, we would recommend speaking to one of the managers as this is at their discretion

Our office telephone number is 0161-817-5113

We operate on a very small profit margin to enable us to offer our customers amazing value. Therefore, we are unable to offer further discounts on any purchase, regardless of the transaction value.

Any such complaint should be discussed with a Customer Service Representative. If the complaint cannot be resolved by a Customer Service Representative this will be forwarded to a manager who may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office. In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.

Please discuss any of your concerns with the customer service team, they will do everything they can to solve your issue

We hope that our colleagues in the customer service department were able to help. If you feel that the matter has not been resolved please send written details of the incident with the heading “Notification of Incident”, together with any photos, to us by emailing us, with the subject heading “Notification of Incident” to [email protected]

We love to hear when we get it right. Please submit your comments online to Feefo or Trust Pilot. Link below

If you wish to return a product for any reason, please get in touch with our customer service team who will be able to advise.
You can return the items within 28 days of purchase.

We are an online platform only, this allows us to offer the best possible prices.

Once an order has been processed by us, we will send an email with the tracking information
If for any reason you don’t receive this please use the contact form and let us know.


This means your order has been dispatched from the warehouse and should be with you in a few days

I can’t find an answer to my question

Please send us your queries, feedback, ideas, complaints or suggestions using the methods below.

Customer Services Team

Tel: 0161-817-5113
Monday – Friday, 9am – 5:00pm GMT
Closed Saturday, Sunday & Bank Holidays

Alternatively, contact us online at www.onlinepoundstore.co.uk/contact

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