Frequently Asked Questions
Q. Do you have any store?
A. No Only ONLINE. We ship All Orders out of one hub In Manchester all over the World.
Q. What are the opening times of my online store?
A. The opening times of the Online Pound Store is 24 hour to purchase, our offices are open Monday – Friday 9am – 5:30pm.
Tell me more about products
Q. Can you store reserve products for me?
A. Subject to availability, online pound store may be able to reserve specific products for you.
Q. How do I obtain further information or instructions regarding a product I have purchased from Online Pound Store?
A. Please submit your enquiry, in as much detail as possible to our Customer Relations Team by clicking on the following link: [email protected]. You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request.
Q. Do you have a particular product in stock?
A. Please contact your Online Pound Store directly where one of our colleagues can check the availability of stock. All of our online pound store telephone numbers 0161-817-5113 can be. Or you can email [email protected].
Q. Can products be bought in cases directly from Online Pound Store warehouse?
A. No, all purchases should be made online
Q. Can bulk purchases be made from any Online Pound Store?
A. Generally, Online Pound Store does not promote bulk purchases in store. We would recommend that you speak directly to the manager Garry from which you wish to make the purchase as all sales are at the discretion of our store managers. Our store telephone numbers 0161-817-5113
Q. Does Online Pound Store offer any discount on large purchases?
A. To enable us to offer such amazing value to our customers, Online Pound Store operates on a very small profit margin. Therefore we are unable to offer further discounts on any purchase, regardless of the transaction value.
What if I’m not happy?
Q. How can I make a complaint about a product which I purchased from Online Pound Store?
A. Any such complaint should initially be discussed with the manager of the store from which the product was purchased, or alternatively with the manager of your local Online pound store store. When making the complaint, the product should be returned to the store, along with your till receipt or other proof of purchase. If the complaint cannot be resolved by the manager, the manager may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office. In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.
Q. I am not satisfied with the service I received, what can I do?
A. Please discuss your concerns ask directly for the manager Garry, who will do everything possible to help deal with your issue.
Relations Team within 3 working days of submitting your request.
Q. I had an incident with a product, who should I contact?
A. We hope that our colleagues in customer service department were able to help. If you think that the matter has not been resolved please send written details of the incident with the heading “Notification of Incident”, together with any photos, to us by post to: Online Pound Store 20-22 Mary Street Manchester M3 1DZ Or by emailing us, with the subject heading “Notification of Incident” to [email protected]
Online Pound Store 20-22 Mary Street Manchester M3 1DZ
E: [email protected]
Q. I am pleased with the service that I received at online pound store how can I pass my comments on?
A. We would love to hear when we get it right. Please submit your comments online to our Customer Relations Team by clicking on the following link: [email protected] and we will be pleased to share your comments with the customers
What are your return / refund policies?
Q. What is online pound store return policy?
A. From this range, you can return it within 28 days of purchase in order to receive an exchange or full refund.
This policy is offered in addition to your statutory rights.
Q. Can I return an unopened product after the 28 day return period has expired?
A. No, we offer and exchange or refund within 28 days of purchase only.
Allergen & Nutrition Information
If you do have any questions about allergens or the ingredients of any of our food and drink products, please contact online pound store customer service team
Q. What courier do you use? And how long does an order take to be delivered?
A. We use for standard shipping (£4.95) MyHermes which takes 2-5 working days. For 48 hour delivery we use DPD (£7.95) which takes 1-2 working days.
Q. How do I track my order?
A. One an order has been processed by us we will send you an email with tracking information, if you do now receive this please contact us on 0161 817 5113, or email [email protected].
I can’t find an answer to my question
Please send us your queries, feedback, ideas, complaints or suggestions using the methods below.
Customer Services Team
Monday – Friday, 9am – 5:30pm GMT
Closed Saturday, Sunday & Bank Holidays